Subject: New Reply Received - App version update for more stable playback
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 02:11:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  App version update for more stable playback   Ticket comment <div dir="ltr">
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Thanks for the info Olesia. We have encountered some playback issue with this studio and will need your feedback quite urgently. </div>
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Can you please help advise the solution to this? </div>
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Thanks </div>
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Jeff </div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, June 24, 2021 7:21:02 PM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Ming Lai &lt;[email-masked]&gt;; Brad Wharakura &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: App version update for more stable playback
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<div dir="ltr">Hi Jeff,</div>
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<div dir="ltr">Thank you for contacting us.<br>
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Your cycling studio does not require updates, but in Studio 1 we can see that the app is still not updated. The latest version of the app is 1.14.1, and in Studio 1, the app is still version 1.13.0. Please follow the instructions below to update your app:<br>
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1. Go to the App Store.<br>
2. UPDATES<br>
3. Pending updates will be listed.<br>
4. Click the VIRTUAL APPLICATION icon.<br>
5. UPDATE NOTE: The app cannot be opened and played, so we recommend that the update be done outside of the scheduled classes. Internet access required.<br>
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We do not recommend updating your iOS version yet.</div>
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<div dir="ltr">​I will keep this ticket open for another 48 hours in case you need additional support.<br>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4656" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4656</a>
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<blockquote class="x_freshdesk_quote">On Thu, 24 Jun at 9:24 PM <span class="x_separator">
, Jeff Li &lt;[email-masked]&gt; wrote:
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<img id="x_id-6A01B569-18E9-467D-AEAD-A296178E2268" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTU5NTA3NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.PdRCRRy9weUpMfJjEN06pguPwDSD1gBXniXJIBs-2w8" alt="Image.jpeg" style="max-width:100%">Dear
 LMV team, </div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Please help us identify the steps we will need to take to ensure that we have the most updated version of the app and iOS for
<span class="x_SpellE">iPAD</span> synchronization, “random” release playback and other features. Kindly refer to the screen capture of our current
<span class="x_SpellE">vesion</span>. </div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Thanks, </div>
<div class="x_MsoNormal"> </div>
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<span style=""><b><span lang="EN-US" style="font-size:10pt; font-family:Arial,sans-serif; color:black">Jeff Li
</span></b></span><span style=""><span lang="EN-US" style='font-size:13.5pt; font-family:"Times New Roman",serif; color:black'><br>
</span></span><span style=""><span lang="EN-US" style="font-size:7.5pt; font-family:Arial,sans-serif; color:black">Assistant Group Fitness Manager | PURE Group</span></span><span style=""><span lang="EN-US" style='font-size:13.5pt; font-family:"Times New Roman",serif; color:black'><br>
</span></span><span style=""><span style='font-size:12pt; font-family:"Times New Roman",serif; color:black'><br>
</span></span><span style=""><span style="font-size:8.5pt; font-family:Arial,sans-serif; color:black">21/F Asia Standard Tower</span></span><span style=""><span style='font-size:12pt; font-family:"Times New Roman",serif; color:black'>
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</span></span><span style=""><span style="font-size:8.5pt; font-family:Arial,sans-serif; color:black">59-65 Queen’s Road Central</span></span><span style=""><span style='font-size:12pt; font-family:"Times New Roman",serif; color:black'>
<br>
</span></span><span style=""><span style="font-size:8.5pt; font-family:Arial,sans-serif; color:black">Hong Kong</span></span><span style=""><span style='font-size:12pt; font-family:"Times New Roman",serif; color:black'>
<br>
<br>
</span></span><span style=""><span style="font-size:8.5pt; font-family:Arial,sans-serif; color:black">D +852 2122 4333</span></span>
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<div class="x_MsoNormal"><span style=""><span style="font-size:8.5pt; font-family:Arial,sans-serif; color:black">E [email-masked]</span></span></div>
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