Subject: Ticket re-opened - [#4656] App version update for more stable playback
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 02:11:34 +0000

Hi Pritish Nandi,  Ticket “#4656 – App version update for more stable playback ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4656 to view the ticket.  Ticket comment   

 

Thanks for the info Olesia. We have encountered some playback issue with this studio and will need your feedback quite urgently.  

 

 

 
 
Can you please help advise the solution to this?  

 
 
Thanks  
 
Jeff  

 

 
Get Outlook for iOS

 

  
 From: Les Mills International <[email-masked]> 
Sent: Thursday, June 24, 2021 7:21:02 PM 
To: Jeff Li <[email-masked]> 
Cc: [email-masked] <[email-masked]>; Ming Lai <[email-masked]>; Brad Wharakura <[email-masked]> 
Subject: Re: App version update for more stable playback

 

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 Hi Jeff, 
 ​ 
 
 Thank you for contacting us. 
 
Your cycling studio does not require updates, but in Studio 1 we can see that the app is still not updated. The latest version of the app is 1.14.1, and in Studio 1, the app is still version 1.13.0. Please follow the instructions below to update your app: 
 
1. Go to the App Store. 
2. UPDATES 
3. Pending updates will be listed. 
4. Click the VIRTUAL APPLICATION icon. 
5. UPDATE NOTE: The app cannot be opened and played, so we recommend that the update be done outside of the scheduled classes. Internet access required. 
 
We do not recommend updating your iOS version yet. 

 
 ​I will keep this ticket open for another 48 hours in case you need additional support. 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4656

 On Thu, 24 Jun at 9:24 PM 
, Jeff Li <[email-masked]> wrote:

 
 
Dear
 LMV team,  
   
 Please help us identify the steps we will need to take to ensure that we have the most updated version of the app and iOS for
iPAD synchronization, “random” release playback and other features. Kindly refer to the screen capture of our current
vesion.  
   
 Thanks,  

 

 
 
Jeff Li
 
Assistant Group Fitness Manager | PURE Group 
 
21/F Asia Standard Tower
 
59-65 Queen’s Road Central
 
Hong Kong

D +852 2122 4333
 
 E [email-masked] 

 

   

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The information in this email is only for the use of its intended recipients and is
 
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