Subject: Tech Support Candidate - Ginni Kumari
From: Ginni Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 10:14:04 -0400

| | Tech Support Test

Name | Ginni Kumari
E-mail | [email-masked]
Phone Number | (91) 9115793946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rzf 2/187,second floor,street no 5,Mahavir Enclave,New delhi 110045
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES PRIVATE LIMITED | Analyst | | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First will try to use some other browsers
2. Will delete the browser history
3. Will try to use incognito mode

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First will on the bluetooth device
2. Turn on the Bluetooth option on yout mobile phone
3. Than  pair the Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | I have work experience of 1.5 year with HCL technology on a international project. Handeled clients on calls as well as on chat. I have good knowledge of SLA's and have ability to manage queues  and manage shift. I oprate as a SME as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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