Subject: Tech Support Candidate - Prashant Kumar Singh
From: Prashant Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 09:01:25 -0400

| | Tech Support Test

Name | Prashant Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9598845272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | GI Staffing | Tech support | Mar 2020 | 20,000
Previous Employer 2 | Proval Technologies | Tech support | Mar 2019 | 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When I am trying to open www.ndtv.com on our browser and I get an error. Now here two things have. First one is my internet not connect properly to the network and second is problem occure from website. If my internet not connected from network then our first priority is to take all step to connect internet to the network. After connecting internet all problem will be solve.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we switch on speaker bluetooth and then we switch on mobile bluetooth. After that we search speaker bluetooth on mobile and then connect to each other.
What according to you makes you a good candidate for customer service or technical support job? | Excellent communication skills. Knowledge of development methodologies. Enhancing and supporting application systems. Sound problem - solving and decision making skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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