Subject: Tech Support Candidate - RISHABH AWASTHI
From: RISHABH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 05:34:57 -0400

| | Tech Support Test

Name | RISHABH AWASTHI
E-mail | [email-masked]
Phone Number | (91) 7982379644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PAYTM | OPERATIONS EXECUTIVE | 27/01/2021 | 20K
Previous Employer 1 | JUST DIAL | INFORMATIONAL RETRIEVAL OFFICER | 07/07/2021 | 14.5K
Previous Employer 2 | AEGIS | CUSTOM SUPPORT ASSOCIATE | 07/01/2019 | 11K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check what the error is coming on the screen. After that, according to that error, I will further proceed and work on that according to the situation. And I will check my internet is running properly or not and if it is ok then I will troubleshoot the steps and whatever the steps will be given I will work on that. After that, for this issue, I can do the clear cache as well. So these are the major steps which I can follow.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | The first step is to step the mobile Bluetooth, and after that in your system go to the settings option and in the settings option, you will find a Bluetooth option. When you will click on that Bluetooth will open and it will find the devices which are nearby your location and from there you can find your device and can easily connect with your device. So this is how you can connect your Bluetooth speaker to your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | According to my the thing which makes me a good candidate for a customer service job or technical job is that I have experience for dealing the customer through both the voice of the channel and nonvoice and the most important thing is I focus on a product and process knowledge which makes me easier to deal with the customer. And I have a more patience level and good hearing power and a better understanding of what the customer is trying to say. So according to me these skills make me a good candidate for customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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