Subject: Tech Support Candidate - Kundan Kumar
From: Kundan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 05:27:12 -0400

| | Tech Support Test

Name | Kundan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9716443432
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT | Senior Training cordinator | | 25000
Previous Employer 1 | Yatra pvt online Ltd | Travel consultant | 3 july 2020 | 25000
Previous Employer 2 | Tech mahindra | Analyst associate | 31march 2018 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case I need to check my browser history and if there are unnecessary data stored which usually blocks the normal course of work of browser, should be removed.
Also I will check pop restricted on that site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth of my mobile and then start the bluetooth device. Pair them with each other and bingo.
What according to you makes you a good candidate for customer service or technical support job? | Positive approach.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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