Subject: Tech Support Candidate - Brahma Chary
From: Brahma Chary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 05:21:52 -0400

| | Tech Support Test

Name | Brahma Chary
E-mail | [email-masked]
Phone Number | (91) 9293144340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Senior Associate | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will the internet Connection
Clear the browser cache and History
I will check whether the issue is global or internal
I will raise the incident
Follow up with the upstream teams until the closure of incident

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turning on the both devices
Turning on the bluetooth options
Pairing the devices if it's connecting for the first time
After pairing connecting the speaker

What according to you makes you a good candidate for customer service or technical support job?

I will be keen on Monitoring
Proactive in support Activities
Identifying the issue before it's reaches to End user

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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