Subject: Tech Support Candidate - Rohit Gupta
From: Rohit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 04:59:59 -0400

| | Tech Support Test

Name | Rohit Gupta
E-mail | [email-masked]
Phone Number | (+91) 9871257976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gaur city 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT india pvt ltd | Network engineer | | 25000
Previous Employer 1 | DSM infocom pvt ltd | Customer support | March 2011 | 6500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st let me knlw which type of error is occur?.
If its showing page can't be displayed then their might be Internet issue.if iswu3 is particular site then keep it in trusted side list amd check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- open bluetooth on ur mobile
2-Search nearby bluetooth devices.
3- select your appropriate device and pair with it. As speaker will connect enjoy whatever you want to play.

What according to you makes you a good candidate for customer service or technical support job? | I don't think that i am good candidate but if you can understand cutomer problem then i can solve his problem as per my experience and from past 10 year i am doing the same thing i.e. provide solution as per my best knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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