Subject: Tech Support Candidate - Abhishek Garg
From: Abhishek Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 04:32:51 -0400

| | Tech Support Test

Name | Abhishek Garg
E-mail | [email-masked]
Phone Number | (0) 8285336481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Alipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | |
Previous Employer 1 | Wipro Technology | SME | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Kindly check whether you are connected to internet or not.
Please confirm whether all other sites are working over your network.
Kindly try to open the site on a different browser.
We can clear cookies and history of browser and restart the browser to check whether the site is working or not.

Additional Troubleshooting Includes

Adding ndtv.com as a trusted site
Flushing DNS Cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Settings of device and tap on bluetooth to open the bluetooth, and list of available device will appear, select your bluetooth speaker and pair with your device.

Once paired you can use the device.

What according to you makes you a good candidate for customer service or technical support job? | Having Empathy for your user or customer, paying attention to issue reported makes a suitable candidate for support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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