Subject: Daily performance summary for LiveSalesman team for Jun 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 3 | 0 | 2 | 0 | 0 | 5
Ibrahem Mahmoud | 0 | 1 | 31 | 0 | 0 | 32
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 0 | 2 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 4 | 0 | 0 | 4
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 5 | 20 | 0 | 12 | 37
Ankit Kumar | 8 | 1 | 0 | 0 | 22 | 31
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 1 | 22 | 0 | 0 | 23
Adam musa yagoub yousif | 0 | 9 | 19 | 0 | 0 | 28
Mohammad Faizan | 0 | 2 | 23 | 0 | 0 | 25
Sreelal.t CT | 0 | 4 | 34 | 0 | 0 | 38
Waseem Ahemad . Khan | 0 | 4 | 15 | 0 | 1 | 20
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 27 | 175 | 6 | 35 | 254

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 62
| | Partial Delivery | 2
| | Reschedule Delivery | 5
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 3
| | Refund for Other reason | 4
| | Refunds after Return | 4
| | Return Request Initiation | 7
Customer Services Total | | | 122
Mattress Related | Post-Sales | Product Complaints | 1
| Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | Other Enquiry | (blank) | 1
| | Offers | 6
| | Payment Methods | 1
| | Store Availability | 29
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | (blank) | 1
| | Delivery Cost | 7
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 4
| | Pricing | 1
| | Product Specification | 39
PreSales Total | | | 99
Grand Total | | | 231

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 11 | 12 | 2 | 0 | 1 | 0 | 26
Hasan Nour | 15 | 0 | 0 | 0 | 1 | 0 | 16
Amr Khalil | 0 | 2 | 0 | 3 | 0 | 0 | 5
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 28 | 14 | 2 | 3 | 2 | 0 | 49

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 7 | 2 | 0 | 0 | 0 | 2 | 11
Abu Sufian | 2 | 1 | 0 | 1 | 1 | 1 | 6
Mohammad Faizan | 3 | 0 | 0 | 0 | 0 | 1 | 4
Sreelal.t CT | 7 | 2 | 0 | 0 | 0 | 1 | 10
Ankit Kumar | 2 | 1 | 0 | 1 | 1 | 0 | 5
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 1 | 0 | 7
Waseem Ahemad . Khan | 4 | 1 | 1 | 1 | 0 | 0 | 7
Jok Kuol | 7 | 2 | 0 | 0 | 0 | 0 | 9
Grand Total | 37 | 10 | 1 | 3 | 4 | 5 | 60

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 14 | 2 | 2 | 1 | 0 | 3 | 22
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sreelal.t CT | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 15 | 2 | 1 | 0 | 0 | 0 | 18
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 34 | 5 | 4 | 3 | 0 | 4 | 50

Please feel free to reach out for any further clarifications.