Subject: Tech Support Candidate - Arpit Gupta
From: Arpit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 11:10:06 -0400

| | Tech Support Test

Name | Arpit Gupta
E-mail | [email-masked]
Phone Number | (91) 9999717711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptaracorp pvt ltd | Customer Associate | Currently working | 27000
Previous Employer 1 | Ienergizer pvt ltd | Chat representative | 28 April 2020 | 24700
Previous Employer 2 | Aegis pvt Ltd | Customer representative | 18 july 2018 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps.
1. Clear cache and cookies.
2.Check if the browser is on an updated version or not.
3. check if the internet is working or not.
4. restarted the router
5.Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker.
2. Turn on the Bluetooth on your mobile.
3. Check the name of the speaker in available device list.
4. Pair it with mobile by clicking on it.

What according to you makes you a good candidate for customer service or technical support job? | Knowlege of every step while troubleshooting and relate the options to a suitable example to make the customer understand
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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