Subject: RE: Changes to France warranty/return label procedure from 25th June
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 24 Jun 2021 14:54:44 +0000

Thank you Pritish!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 24. juni 2021 16:50
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: Changes to France warranty/return label procedure from 25th June

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Hi Heta,

I have shared this with the Warranty Team and also French Team.

They would start following this from tomorrow. If they have questions they will get back to me.

I will update Ashish separately as he was not available for a call.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Innocent Bohui, INBO" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 6:53:37 PM
Subject: Changes to France warranty/return label procedure from 25th June

Hi Pritish,

As discussed, from tomorrow we will have a procedure change for warranty/return labels in France. From tomorrow onwards faulty products for new RMA cases will be returned to the central European warehouse Arvato in Germany instead of the EPOS office in France.

Here are a few details to be considered:

  *   Date for change: Friday 25th June for all new RMAs processed from 25th June onwards in France. The previous pending collections will still be collected to the France office.
  *   Return label + 1 collection or 3 collection attempts can be provided depending on the customer’s preference.
  *   Add [email-masked]<mailto:[email-masked]> in cc for SLTR UPS collections. Not necessary to add for SNOW.
  *   Global Support starts using the general EMEA account for return labels / collections in France:

https://www.ups.com/<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ups.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C54be4c53832643e531f508d9371f66aa%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637601430281074574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jvpptqmEqkaEd%2BR2aDFOP%2FS03iKE7xA9KwCNaHtnn0o%3D&reserved=0>

User ID: 00003W2316

Password: BallerupUPS2020

Please inform the team and let me know, if there are any further questions.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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