Subject: Tech Support Candidate - Ajay Singh
From: Ajay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 10:11:05 -0400

| | Tech Support Test

Name | Ajay Singh
E-mail | [email-masked]
Phone Number | (91) 9818564967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | A-16 Sector 6 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Drs It Consultancy Pvt Ltd | Customer support engineer | Jul 5 | 23048
Previous Employer 1 | Rgs international Pvt Ltd | Desktop support engineer | Dec | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check first with does rj45 connection connected property or not,  if not will put it correctly nad then check internet, also while doing this also ask others one does Internet working on their pc or not,maybe some time internet goes from router side, ensure these thing from first

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power on the bluetooth device.
2) then on my bluetooth and figure out the bluetooth name and hit the same.
3) once get connected.will enjoy the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1) to use logic very first how and why kind problem acts.
2) I assume myself like a data how and from via I got the other peripherals I'll got check with this.
3) Good Troubleshooter.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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