Subject: Tech Support Candidate - Surya Prakash
From: Surya Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 09:50:57 -0400

| | Tech Support Test

Name | Surya Prakash
E-mail | [email-masked]
Phone Number | (91) 7982027387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Sony india | Technical support | 2019 |
Previous Employer 2 | Lenskart | Customer service | 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check as the internet is connected properly and if not try to re-connect the internet again. Secondly, we can try with different network. Third, we should check the time and date which should be correct if not we have to correct them. And at last we should re launch the web browser by deleting their cookies. This will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the speaker.
Second step go to your Mobile bluetooth setting, then scan for the available devices, then you will see the name of your device, click on the name of the bluetooth speaker name on your phone. It is connected.

What according to you makes you a good candidate for customer service or technical support job? | According to my self, i know how to handle the customer in a proper manner with a proper resolution.Also i have the ability to handle the escalated customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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