Subject: Tech Support Candidate - Sahil Sharma
From: Sahil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 09:25:27 -0400

| | Tech Support Test

Name | Sahil Sharma
E-mail | [email-masked]
Phone Number | (+91) 8826931787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NORTH DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
COMPANY SOFTWARE TYPE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MUNICIPALCORPORATIONN OF DELHI | DATA ENTRY OPERATOR | 03.02.2020 | 16000+
Previous Employer 2 | DELHI DEVELOPMENT AUTHORITY | DATA ENTRY OPERATOR | 14.08.2015 | GOVT MINIMUM WAGES

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first i will check the error message code and work accordingly.

2. and also once i will go through that if my connection / browser is working ok and url is correctly typed

3. moving to code it may be like 404 page not found, 410 page gone, 500 internal server error, 510 service unavailable.

4.  moving  forward i will inform the error codes to programmer/ authorized person

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turning on the Bluetooth speaker. and Bluetooth option on my phone.
2. Search for my device. if already connected before select from list
3. Select device, (if needed enter password)
4. it will connect.

What according to you makes you a good candidate for customer service or technical support job? | knowledge with soft speaking habit
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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