Subject: Tech Support Candidate - Kumar Raj
From: Kumar Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 08:25:42 -0400

| | Tech Support Test

Name | Kumar Raj
E-mail | [email-masked]
Phone Number | (+91) 9955106623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 119.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Routers, extenders, apps, cable boxes,laptops, desktops

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support | 30 July 2021 | 25000
Previous Employer 1 | Concentrix | Customer support | 1 April 2020 | 14000
Previous Employer 2 | NA | Na | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Troubleshooting mainly depends on the error we are getting.  If the error is "no Internet connection" then I will check my Internet. If Internet connection is there and the error is something else then I will close the browser and open it again or I will try a different browser.  If still doesn't work then I will clear the cache and cookies and then try again. We can try restarting the system as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn onn the Bluetooth on both the devices.
2.Go to the Bluetooth settings of the phone.
3.Check for the speaker device name if not then scan once again for the nearby devices. Once the device name gets updated.
4.Tap on it to pair the device. Then we need to wait for the connected message.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in Customer centric companies and for me customer always comes first. That is my mantra. I treat my customers the I way want to be treated. I have experience in both customer service and technical support so I know how to make a connect with customers and I am an active listener with good probing skills which helps me to guage the issue better. I believe apart from resolution the the key to the service is building rapport with the customers which helps us to handle the customers really well and helps in service no situations as well. I can understand the needs of the customers and act accordingly. I believe in "KISS" formulae which means Keep It Short and Simple. I have also worked as a knowledge support for the team which helped me developing my team handling skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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