Subject: Tech Support Candidate - Jai Prqkash
From: Jai Prqkash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 08:20:36 -0400

| | Tech Support Test

Name | Jai Prqkash
E-mail | [email-masked]
Phone Number | (+91) 8860772245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam Vihar, South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Formatting, Installation, Driver, Application, Updation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, I will check, if the URL (website address) is correct. If it is correct, I will refresh the page and see again whether the page loads or not.

2. If not, I will now, check for network connection issues, like- any generally unseen signs whether the system is connected or disconnected. I will also check, whether the LAN cable is plugged or unplugged.

3. I will also check whether the Internet is coming or not from the end of ISP/ local authorities.

4. If there is not any software issue or human mistake; then I will check whether the driver of LAN has crashed, by going into Driver management. If so, the system requires updating/fix the LAN driver.

I could take some steps at first according to my priority or required time frame like I can check third step as my first one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON Bluetooth in the Speaker as well as in the Mobile phone.
2. Scan the Speaker's Bluetooth name or its Bluetooth address in the phone's Bluetooth scanner & if it appears, pair it.
3. Accept & Verify the pairing request in Speaker to be connected.
4. Accept pairing in mobile phone also.
5. When Speaker get connected, listen to the confirmation sound of a successful connection.
6 At last I will try to confirm by playing some sound like music/or any other audio.

What according to you makes you a good candidate for customer service or technical support job? | I have learnt this skill after my 10th class and has handled real life issues related to computer systems after that for along time nearly 4 years. Even now, the skill is helping me to solve my days to day issues related to my PC & other connected devices. It will surely help me in even technical support job/ service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |