Subject: Tech Support Candidate - Bhagwati Semwal
From: Bhagwati Semwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 07:55:21 -0400

| | Tech Support Test

Name | Bhagwati Semwal
E-mail | [email-masked]
Phone Number | (+91) 8447865276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majestic it services | It manager | Working |
Previous Employer 1 | HCL infosystems | It executive | 2016 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*First I can check for if i am able to access other websites (internet based) & intranet websites if i am able to access to other internet websites or intranet websites then i can be sure about that i am connected with network & there is possibility that it could either be the issue with either with proxy server or i am not having rights to access to www.ndtv.com.

* if i am not connected with the network then i can check for network connection status by looking at the status of internet symbol on right bottom near to date & time icon (in case of windows)
Left top ( in case of Mac )
Right top (in case of Mac tablet)
Right top ( in case of Linux)

* if there is anything unusual with internet status i can check for physical connection of lan cable or wifi connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* turn on speaker’s & phone’s Bluetooth
* look for the Bluetooth devices available on mobile phone.
* select the Bluetooth speaker device.
* pair & remember the device.

What according to you makes you a good candidate for customer service or technical support job?

*Good listener
*attention to the details & high concentration
*patience
* willing to learn continuously

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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