Subject: Tech Support Candidate - Vikrant Singh
From: Vikrant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 07:39:13 -0400

| | Tech Support Test

Name | Vikrant Singh
E-mail | [email-masked]
Phone Number | (+91) 8920321077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MothersonSumi INfotech & Designs Limited | Technology Engineer | 30-07-2021 | 30000
Previous Employer 1 | hitachi systems micro clinic private limited | DSE | 30-08-2019 |
Previous Employer 2 | Global caliber | DSE | 18-01-2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st I will check internet connectivity if its ok then I will check Proxy if ok then I will check same on other browser .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will on bluetooth of both devicess then I will search my speaker in my mobile device then I will connect.
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge , soft spoken , calm in any condition , I can handle user .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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