Subject: Tech Support Candidate - Sanam Adhikari
From: Sanam Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 07:14:21 -0400

| | Tech Support Test

Name | Sanam Adhikari
E-mail | [email-masked]
Phone Number | (+91) 7011403250
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Lenskart solutions Pvt ltd | Customer experience specialist | 2 june 2020 | 22700
Previous Employer 2 | Ienergizer | Customer support officer | 10 SEP 2017 | 17000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I shall refresh the page.
2. I shall check my internet connection.
3. I shall also try to open the same website through different browsers because may be some times this can happen that my connection is fine, however website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of both devices.
2. Go to the mobile settings and select Bluetooth settings.
3. Under Bluetooth settings, you will see visible devices nearby you
4. Now make sure to select the correct Bluetooth speaker device name that you want to get connected your mobile.
5. Once you select the name of Bluetooth speaker device name then your mobile phone will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1.I am a good candidate for this position because I have experience of more than 5 years in customer service.

2.As a customer experience specialist, I am specialized in, building strong relationships with customers by delivering correct and relevant information.

3.I always make sure about satisfaction of the customer should be on priority.

4.I am observant and quick learner with good mindset.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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