Subject: Tech Support Candidate - Mayank Kumar
From: Mayank Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 07:03:57 -0400

| | Tech Support Test

Name | Mayank Kumar
E-mail | [email-masked]
Phone Number | (91) 9654232253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | High tension erector | Supervisor | Currently working | 27400
Previous Employer 1 | Samsung | Junior engineer | Oct 2020 | 22345
Previous Employer 2 | Mitsubishi | Tech support | July 2020 | 21440

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check is there any proxy restrictions or not
2. Clear browsing history if there's any cookies
3. Check internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth from both the devices
2. Then go to the phone Bluetooth setting
3. Scan nearby Bluetooth devices
4. Paired it with speaker device

What according to you makes you a good candidate for customer service or technical support job? | Customer service depends upon knowledge and understanding the bette you listen and more technical you respond the better you get the customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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