Subject: Tech Support Candidate - Jalaj Jalaj
From: Jalaj Jalaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 05:56:23 -0400

| | Tech Support Test

Name | Jalaj Jalaj
E-mail | [email-masked]
Phone Number | (+91) 7903822028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Quality Analyst | 24 Aug | 29k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connection .
Next step is to reboot the modem and when its finally back up and connected again would try to access the (www.ndtv.com) . If the problem persists , i will try
troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth from the drop down menu of the phone . Long press the icon to open the settings. Keep the search mode on . At the same time open the speaker by pressing the power button and keep pressing it until it goes to the pairing mode . By this time the name of the device would start reflecting on the phone . Press/touch the name of the device to pair . Now while we pair at times we get the pass code that we have to match for both the devices. Pressing "Yes" for Pair device and the device gets connected .
What according to you makes you a good candidate for customer service or technical support job? | Prior hands on experience with many different gadgets and given to the interest that i possess for the technology combined with the ability to learn and adapt quickly .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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