Subject: Tech Support Candidate - Mohit Mohit
From: Mohit Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 03:13:43 -0400

| | Tech Support Test

Name | Mohit Mohit
E-mail | [email-masked]
Phone Number | (01275) 9991500630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | palwal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | L2 engineer | Na | 25225
Previous Employer 1 | Yash construction | Network engineer | 30/11/2019 | 25000
Previous Employer 2 | Ncr corporation | Network engineer | 30/11/218 | 15100

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet conectivity
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Frst on the bluetooth of my mobile phone and Bluetooth speaker. Then serch the device on mobile phone bluetooth and then pair the both and connect the bluetooth of speaker.
What according to you makes you a good candidate for customer service or technical support job? | First listen the customer query and then understand the problem and resolve it
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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