Subject: Tech Support Candidate - Yogesh Kumar
From: Yogesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 01:34:39 -0400

| | Tech Support Test

Name | Yogesh Kumar
E-mail | [email-masked]
Phone Number | (0) 7011172887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector-12, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ParcelHero | Advisor | Working | 27000
Previous Employer 1 | Concentrix | Advisor | 19 October,2020 | 24000
Previous Employer 2 | Ienergizer | Advisor | 10 July,2019 | 23700

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The troubleshooting will be based on the error message. Here are the steps, we can take to resolve this issue:
We can check the domain entered by us in the URL section. If that's correct, we can check the internet connectivity. If it's down, we will need to check the LAN cable to make sure it is connected properly.If everything is fine, then we can try clearing cache and cookies of the browser. If the issue still persist, we can try using another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker and turn on the Bluetooth option on the mobile.
The mobile will discover all the Bluetooth devices in the range.
Choose the name of the speaker on the phone and click on pair. It will be connected and we will hear a tone or connected to Bluetooth audio based on the speaker feature.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and very patient. This allows me to understand the issue of the customer to resolve it with the best possible solution. A quick resolution can clam a distressed customer. Which results in customer satisfaction, which is the end goal of customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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