Subject: Tech Support Candidate - Thangavel S
From: Thangavel S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 00:40:13 -0400

| | Tech Support Test

Name | Thangavel S
E-mail | [email-masked]
Phone Number | (0) 9994303900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pondicherry
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | La Mere System | Proprietor | | Rs 35000
Previous Employer 1 | CSS Corp | Escalation Leader | 28 Feb 2010 | Rs 18000
Previous Employer 2 | Sutherland Global Service | Customer Support Executive | 31 March 2006 | Rs. 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check for typo error
Step 2: Check for Network connectivity
Step 3: Check for other websites
Step 4: Check for Network wires connected properly
Step 5: Check with any other device for Internet Connection
Step 6: Try restarting the Computer
Step 7: Raise a complaint with Network Service Provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch On Bluetooth option in Mobile phone and speaker (if any)
Scan for available devices
Select the correct device with its name
Pair them with the given passcode

What according to you makes you a good candidate for customer service or technical support job? | My Work experience with International Customers and Re-active customers makes me a good candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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