Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 00:34:35 -0400

| | Tech Support Test

Name | Rohit Sharma
E-mail | [email-masked]
Phone Number | (91) 8860975527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | support engineer | 17th September, 2021 | 20K approx
Previous Employer 1 | Insight customer call solutions | customer support represntative | 31st January 2019 | 14K approx
Previous Employer 2 | Na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the history and cache of the browser and check again and check in different browser as well
2. Check the DNS and proxy using commands ncpa.cpl and inetcpl.cpl respectively and then check again
3. Do the network reset , restart the machine and then check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth device
2. Turn on the Bluetooth of mobile phone
3. Check for the name of the concerned device and pair the device

What according to you makes you a good candidate for customer service or technical support job? | I have hands on experience for s good amount of time for this profile , i am good team player , have the zeal to enhance my skills and simultaneously work towards providing solutions to the problems of the end-users.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |