Subject: Daily performance summary for LiveSalesman team for Jun 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 11 | 0 | 1 | 0 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 13 | 0 | 0 | 16
Adam musa yagoub yousif | 0 | 3 | 32 | 0 | 0 | 35
Malek Hosan | 0 | 0 | 5 | 0 | 0 | 5
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 1 | 21 | 0 | 5 | 28
Mohammed Ali | 0 | 0 | 4 | 0 | 27 | 31
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 5 | 18 | 0 | 0 | 23
Sreelal.t CT | 0 | 3 | 34 | 0 | 0 | 37
Abu Sufian | 0 | 0 | 34 | 0 | 0 | 34
Ibrahem Mahmoud | 0 | 0 | 29 | 0 | 0 | 29
Saleh Ahmed | 0 | 0 | 6 | 0 | 0 | 6
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 14 | 15 | 197 | 0 | 33 | 259

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 72
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 2
| | Return Request Initiation | 8
Customer Services Total | | | 113
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer Total | | | 16
No Answer | No Answer | No Answer | 16
PreSales | (blank) | (blank) | 7
| Other Enquiry | Offers | 3
| | Promo Code | 1
| | Store Availability | 9
| | Using Shukran Points | 2
| | Website/App Issues | 7
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 2
| | Combo | 1
| | Product Specification | 53
PreSales Total | | | 88
Grand Total | | | 218

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 14 | 4 | 1 | 0 | 1 | 0 | 20
Hasan Nour | 11 | 0 | 0 | 1 | 0 | 0 | 12
Amr Khalil | 2 | 0 | 3 | 0 | 0 | 0 | 5
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 29 | 4 | 4 | 1 | 1 | 0 | 39

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 4 | 0 | 0 | 0 | 0 | 3 | 7
Abu Sufian | 1 | 0 | 0 | 2 | 1 | 1 | 5
Mohammad Faizan | 5 | 0 | 0 | 0 | 0 | 1 | 6
Sreelal.t CT | 4 | 2 | 0 | 0 | 0 | 1 | 7
Ankit Kumar | 1 | 2 | 0 | 1 | 1 | 0 | 5
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 1 | 0 | 0 | 7
Waseem Ahemad . Khan | 3 | 2 | 1 | 0 | 0 | 0 | 6
Jok Kuol | 8 | 1 | 0 | 0 | 0 | 0 | 9
Grand Total | 32 | 7 | 1 | 4 | 3 | 6 | 53

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 12 | 3 | 2 | 1 | 0 | 2 | 20
Sreelal.t CT | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 18 | 2 | 0 | 0 | 0 | 0 | 20
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 8 | 2 | 3 | 0 | 3 | 50

Please feel free to reach out for any further clarifications.