Subject: English Language Test - Shalini Rai
From: Shalini Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 10:46:31 -0400

| | Foreign Language Screening Test

Name | Shalini Rai    /  (91) 9643001547    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ

Greetings of the day,

This is with reference to your Beezy Steel Puri Press.

I understand that your order is still not delivered. Your item was handed over to our courier partner and shipped on the very same day it was ordered. However, as per the latest update received from the courier, they could not deliver the same due to some discrepancy in your address.

I request you to provide us with the correct address so that the same can be shared with the courier.

For tracking the item, here is the dispatch details:
Courier name: XXXXX
AWB number: XXXXXXXXX
Courier contact number:XXXXXXXX
Courier website: XXXXXXXXXXisawb=Yes&trackid=XXXXXXXXXX

Thank you,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for contacting us.

I understand that you are not satisfied with your recent purchase and regret you needing it to return your order. We've scheduled a return request, and our courier partner will pick up the product within the next 2-3 days.

Once the pick up is completed, you may track the return status in our app.

I would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.

If you require any further assistance, please reply to this email and I would be glad to assist you further.

Thank you
XYZ

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