Subject: Tech Support Candidate - Ehsan Aziz
From: Ehsan Aziz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 09:38:56 -0400

| | Tech Support Test

Name | Ehsan Aziz
E-mail | [email-masked]
Phone Number | (+91) 8825042474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Baramulla, jammu&kashmir
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will  understand the error first.
2. I will see if I am connected to internet.
3. I will delete history, cookies of the browser.
4. I will check if the ISP is working.
5. I will disconnect from the internet and connect again and try to open the same website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch ON Bluetooth speaker.
2. I will also turn ON Bluetooth on my phone.
3. I will check whether the Bluetooth speaker device name reflects on my phone.
4. I will select the device and pair it with the phone.
5. I will play something so that I can check whether the Bluetooth speaker device is working properly

What according to you makes you a good candidate for customer service or technical support job? | I am passionate in this IT field and would love to work with experienced people to serve my company with honesty dedication and consistently.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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