Subject: Tech Support Candidate - Vasif Ali
From: Vasif Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 09:29:10 -0400

| | Tech Support Test

Name | Vasif Ali
E-mail | [email-masked]
Phone Number | (207243) 9717012144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kasganj (UP)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | News 18 | Desktop support | Till now | 14500
Previous Employer 1 | Wipro | Desktop support | 4th November | 13000
Previous Employer 2 | Rhythm technoloyg | Desktop support | March 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check I entered url is correct or not and check internet connectivity
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On bluetooth device and go to windows settings and open bluetooth option and check bluetooth device is showing or not and connect with server team user has bluetooth access or not
What according to you makes you a good candidate for customer service or technical support job? | I wil provide resulation in short time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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