Subject: Tech Support Candidate - Mohammad Akram
From: Mohammad Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 08:22:19 -0400

| | Tech Support Test

Name | Mohammad Akram
E-mail | [email-masked]
Phone Number | (+91) 7007589530
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IRC ENGINEERING SERVICES I PVT LTD | Dr.Planning cum Marketing Engineer | 24 January 2021 | 23760
Previous Employer 1 | B'orze Heager (I) Pvt ltd | Service Engineer | 27June 2017 | 14590
Previous Employer 2 | Power Mac Limited | Site Engineer | 23 July2016 | 12000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll go to the browser's settings option and add the website as trusted site then save it in compatibility mode.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open the Connected devices under settings option and after turning on Bluetooth I'll let it search for available devices and once it available I'll pair it by entering the pairing code if asked.
What according to you makes you a good candidate for customer service or technical support job? | Better customer satisfaction and best trouble shooting of their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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