Subject: Tech Support Candidate - Hemant Kumar
From: Hemant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 08:15:01 -0400

| | Tech Support Test

Name | Hemant Kumar
E-mail | [email-masked]
Phone Number | (91) 8284855048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nikita enterprises | Desktop support | 3 march 2021 | 21k ctc
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can troubleshoot with website ..https://www.ndtv.com
If not open then check our connection
Firewall issues check
Router detects
Use different DNS use
Disabled network adapter
Last go to open browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First touch and hold blutooth
Then pair new device if not paired then go to available  device to tap more
Tab the name of the bluetooth device you want to pair with your device
Fallow on screen  instruction

What according to you makes you a good candidate for customer service or technical support job?

Guide customers with simple  step by step  instructions
Conduct remote  troubleshooting
Customize desktop applications  to meet user needs
Direct unsolved issue to the next level of support personnel
Report customers feedback and potential product request
Installation application  and computer peripherals

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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