Subject: Tech Support Candidate - Shivneel Gupta
From: Shivneel Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 07:42:35 -0400

| | Tech Support Test

Name | Shivneel Gupta
E-mail | [email-masked]
Phone Number | (0191) 9910510647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ayushman bhrat | Verification officer | | 25000
Previous Employer 1 | Arpana trust | IT Manager/NIIT Trainner | Aug 2020 | 33000
Previous Employer 2 | Haxzad | Tech support | 2015 | 26000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Before do all process I will make back point
I will delete chache memory and temp file of browser
If it still not work then reset settings of browser
If still not work
I will follow temp %temp% prefetch msconfig commands from Run box
If still not work.  I will take back from browser then reinstall browswe

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of both devices and pair it it will connect then use it
What according to you makes you a good candidate for customer service or technical support job? | Postive thinking,  calmness, helpfull
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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