Subject: Tech Support Candidate - Shakir Ahamad Shakir
From: Shakir Ahamad Shakir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 07:10:00 -0400

| | Tech Support Test

Name | Shakir Ahamad Shakir
E-mail | [email-masked]
Phone Number | (05342) 8318101830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shiv Ganga softtech | Desktop support | 24.06.2021 | 20000
Previous Employer 1 | St. Francis XAVIER'S Institution | Desktop support | 18.12.2018 | 14000
Previous Employer 2 | Amartech convergence pvt ltd | Customer service executive | 16.09.2015 | 12000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my net speed  whether it's speed is slow or fast than I will check my hardware connection if it's satisfied than I will check   wifi signal if does not satisfy  than I will go for new dns server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More.
Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Problem-Solving Skills. The number one skill I need to excel in customer service is problem-solving. ...
Strong ti.e management.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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