Subject: RE: Ageing ticket count for EPOS L1 and Gaming
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 23 Jun 2021 10:56:33 +0000

Hello Ashish,

Thank you for the report. Could you please divide this by brand, as for Gaming we don’t have a Level 2 transfer possibility, but the Enterprise tickets should be transferred to Level 2? For Gaming Supervisors should take a look what the delay is and advise the agents further.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Ashish Dabral <[email-masked]>
Sent: 23. juni 2021 10:35
To: Pritish Nandi <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Ageing ticket count for EPOS L1 and Gaming

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Hi Pritish,

Here is the count for Ageing tickets by agents.

Count of Period
Column Labels
Row Labels
More than 1 month
More than 2 months
Grand Total
AJ Hurry
3
3
Antonio Iunco
2
2
Anupam Tiwari
2
2
Denisa Magda
7
7
Dheeraj Tripathi
6
1
7
Grace Boussi
7
7
Ismael Zakaria
1
1
Levente Szabo
5
5
Marika Fujita
2
2
Md. Modassir Hassan
2
2
Pravesh Singh
1
1
Pritish Nandi
1
1
Rosette Modiri
6
6
Sebastian Coldea
1
1
Grand Total
46
1
47

Regards,
Ashish Dabral