Subject: Tech Support Candidate - Dolly sharma
From: Dolly sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 05:17:40 -0400

| | Tech Support Test

Name | Dolly sharma
E-mail | [email-masked]
Phone Number | (+91) 9667534475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ballabgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson India pvt | Team leader | Immediately joining | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step I. Open a search engine
Step 2 . Write a which thing to be search
Step 3. If

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step I phone settings.
Step 2. Open Bluetooth.
Step 3 to search speaker. By name
Step 4 to fill the pin no. Of blue tooth
Step5 to pair
Step 6 to connect successfully

What according to you makes you a good candidate for customer service or technical support job? | I have excellent knowledge of technical support if custom have any issue I resolved their problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |