Subject: Tech Support Candidate - Akshay Bhatnagar
From: Akshay Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:52:04 -0400

| | Tech Support Test

Name | Akshay Bhatnagar
E-mail | [email-masked]
Phone Number | (70117) 35169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Countrywide Visas | Customer Relationship Manager | 1 - may - 2021 | 15000
Previous Employer 2 | Plaxonic Technologies | Technical Support Executive | 15-March-2020 | 15790

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First we will check what kind of error!
2- If it is related with internet so then we will check the internet connectivity in our system.
3- if internet is not working then first we will troubleshoot the internet connectivity
4-if it is working then ok otherwise we will check the configuration of networking means the IP address is set on which protocol if is on automatic or it is on manual
5- last but not least check the browser settings as well if it is need to check updates also for browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on the Bluetooth Speaker
2- wait for another 2 to 3 seconds
3- then turn on the mobile bluetooth and scan for devices which you want to connect
4- select that particular device and pair with your phone
5- then your bluetooth speaker is connected to your phone.

What according to you makes you a good candidate for customer service or technical support job? | We always understand the problem which comes from the customer side and react accordingly. Every problem have a solution so you know the solution of that problem solve at asap otherwise take help from your seniors and manage the time of solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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