Subject: Tech Support Candidate - Vinay Yadav
From: Vinay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:26:47 -0400

| | Tech Support Test

Name | Vinay Yadav
E-mail | [email-masked]
Phone Number | (05542) 9721224158
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Basti District
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Him Diesel & Electrical Services | Sr. Service Engineer | 31/04/2020 | 20500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. 1st i will check the internet connection that are available or not.
2. Browser are supporting to that application or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start both on mode, mobile phone and bluetooth.
2. Pairing the bluetooth from mobile phone.
3. Show the devices click on that device name now bluetooth has been connected.
4. Make sure bluetooth will be changed.

What according to you makes you a good candidate for customer service or technical support job?

1.Listen to the customers with carefully.
2. Should have patience about all activities of customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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