Subject: Tech Support Candidate - Pratigya Singh
From: Pratigya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:26:28 -0400

| | Tech Support Test

Name | Pratigya Singh
E-mail | [email-masked]
Phone Number | (0751) 9074002205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ayushmaan pharmaceuticals | Senior executive | March | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First open the chrome on your computer and then put the address of website then click on the search bar after you will get to know the information

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Unclock the phone
Swipe down the panel
Click on the Bluetooth icon and turn on

What according to you makes you a good candidate for customer service or technical support job? | I m hardworking, having experience in same field and will my all effort
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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