Subject: Tech Support Candidate - DEVESH SINGH
From: DEVESH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:25:13 -0400

| | Tech Support Test

Name | DEVESH SINGH
E-mail | [email-masked]
Phone Number | (91) 9941365146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | ALLAHABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici bank ltd | Deputy Manager | | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.clear cache of your browser.
Check internet connection. Run troubleshooting fix internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the mobile Bluetooth.
2.Press search device in mobile.
3.Select Bluetooth speaker to connect with Mobile.
4.Start pairing the device and enter the Passcode.
5.Automatically speaker will connect.

What according to you makes you a good candidate for customer service or technical support job?

1.Understanding the problem of the customer
2.good communication
3.Reaching root cause of problem
4.Clear and Easy steps To be given to customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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