Subject: Tech Support Candidate - Adarsh Sahoo
From: Adarsh Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:04:56 -0400

| | Tech Support Test

Name | Adarsh Sahoo
E-mail | [email-masked]
Phone Number | (+91) 7978993973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 73, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer IT Services Pvt. Ltd | Senior Customer Support Executive | Currently working | 40000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the browser.
2. Check the internet connectivity.
3. Check if the website is down or not.
4. Update the browser if required.
5. Check if all the cookies are enabled.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn Bluetooth on
2. Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or Refresh.
3. Tap the name of the Bluetooth speaker you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | In my point of view resolving the technical issues in a timely manner with a proper solution is important in a technical support job. I know the importance of time in the service sector and have expertise in it, which makes me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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