Subject: Tech Support Candidate - Lalit Singh
From: Lalit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 03:52:57 -0400

| | Tech Support Test

Name | Lalit Singh
E-mail | [email-masked]
Phone Number | (91) 7428534721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCIN | ITSD-ZONAL | Working | 24460
Previous Employer 1 | Aegis ltd | IT executive | 2017 | 16500
Previous Employer 2 | Vertex customer support Ind Pvt ltd | Desktop engineer | 2015 | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | According to error will take necessary action to solve the prob.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will switch on Bluetooth in speaker, then go to computer settings and then click on device and management then click on add device.
What according to you makes you a good candidate for customer service or technical support job? | Provide perfect and accurate resolution with polite conversation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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