Subject: Tech Support Candidate - Sandeep m M
From: Sandeep m M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 03:44:39 -0400

| | Tech Support Test

Name | Sandeep m M
E-mail | [email-masked]
Phone Number | (91) 9656433274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Trivandrum
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Ccna

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Midzone technology | Technical support engineer | | 16000
Previous Employer 1 | Acer india pvt ltd | Technical support and retail sales | 2019 | 14000+inc
Previous Employer 2 | St xavier's | Teacher | 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First iam check the issue is it dns server or any other problem or check web site its correct or not then trouble shoot the error sometimes mistake in url correct the url and proceed it
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth button on speaker then on bluetooth on phone and search devices and pair the device on phone then play the music
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge about current technology because last 4years iam worked in this field both of them are reliable for me
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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