Subject: Tech Support Candidate - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:59:57 -0400

| | Tech Support Test

Name | Naveen Kumar
E-mail | [email-masked]
Phone Number | (+91) 7532944223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Aws cloud architect

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance smsl limited | Onsite system and network engineer | 20 june 2021 | 30000
Previous Employer 1 | Bureau veritas | System and network engineer | 30 june 2020 | 25000
Previous Employer 2 | Hcl technology ltd | Hardware and network engineer | 31 may 2017 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all open your browser then clear all cache and cookies of browser and close the browser.  Restart the browser and brows the website www.ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on the Bluetooth speaker in Bluetooth pairing mode. And search for new bluetooth in your mobile phone. Then connect the phone with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Understanding the customer's problem for better resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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