Subject: Tech Support Candidate - Anuj Anuj
From: Anuj Anuj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:45:54 -0400

| | Tech Support Test

Name | Anuj Anuj
E-mail | [email-masked]
Phone Number | (+91) 8802299542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WNS | Senior associate | 1july | 32k
Previous Employer 1 | IGT | Process associate | 21November | 24k
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So first of all i will check that the internet is connected or not if it’s connected so i will open google and first check the internet and will try to open ndtv website if still problem persists so  i will try to clear cache and cookies and will try again along with that i can clear history also if still the problem is same so i will change the browser and try to open the website and i am sure within these steps. We will able to open the ndtv website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to open Bluetooth and search the Bluetooth speaker in which we want to pair once we see that on search list we select that and pair with the phone and able to use it.
What according to you makes you a good candidate for customer service or technical support job? | I am in the customer service field from last 6 years and i have dealt with customers in every possible way with e-mail, phone and chat and i have spoken with almost every kind of customers by meaning every kind i mean i have spoken to the customers of every country almost 70% Europe and the rest of the world also so i am pretty much sure that i am very good candidate for the customer service job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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