Subject: Tech Support Candidate - Aman Sharma
From: Aman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:43:34 -0400

| | Tech Support Test

Name | Aman Sharma
E-mail | [email-masked]
Phone Number | (+91) 9599641342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi (Badarpur)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Speakers & Audio
Sales

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maruti suzuki | RM | 6 months | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ensure that what is the problem
Then I'll rectify those errors
Or
I'll open the website with the help of another portal

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we should ensure that our mobile phone is in working condition
Then we have to turn onn the bluetooth of both of mobile phone and the speaker as well
Then we used to pair both with together

What according to you makes you a good candidate for customer service or technical support job?

Listening
Good communication skills
Positive behave
Manners
loyal
Personality

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |