Subject: Tech Support Candidate - Abhinay Bhatnagar
From: Abhinay Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:34:16 -0400

| | Tech Support Test

Name | Abhinay Bhatnagar
E-mail | [email-masked]
Phone Number | (+91) 9958495297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ticketing and service request

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AON consulting Pvt Ltd | Sr. Technical analysis | NA | 25000
Previous Employer 1 | Wipro Infotech | Desktop support Engineer | 10/3/ 2017 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have to perform below mentioned troubleshooting step.

1. Check IP address should be valid via using command IPconfig in CMD and checked internet connection should be working.

2. Run the ping command for eg. # Ping www.ndtv.com

3. If ping was not going successfully then check firewall settings might be blocked the sites by firewall

4. Once we should be Checked with different browsers like chrome and IE, firfoxe, Microsoft edge.

5. Make sure APIPA IP range not to be detect on system.
If detect APIPA IP
Then IPconfig /release
Then IPconfig /renew

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Just verify the Bluetooth name of speaker device the open the Bluetooth.
Then open the Bluetooth on your smartphone and check marked should visible for all devices
Then verify the name of device and tap on name for connect after that pairing was successfully done.

What according to you makes you a good candidate for customer service or technical support job?

We can involve the daily basis activity in our daily roles and responsibilities and ensure all users and business should be work smoothly with out any issue.
Then we can establish the healthy work environment for the business and client.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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