Subject: Tech Support Candidate - Anand Yadav
From: Anand Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:34:05 -0400

| | Tech Support Test

Name | Anand Yadav
E-mail | [email-masked]
Phone Number | (+91) 9958201422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 119, Noida, pin code 201301
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT services Pvt Ltd | CSE | 11 july | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error while opening a website and I receive an error
1- this can be a internet issue or lot of cache files collected in your browser
2-it can be fixed by clearing cache of browser history
3- restart your computer and again try to open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- start your speaker
2- keep your blutooth feature active in your phone
3 it will search the speaker device name in your search device area for blutooth connection
4 when the device name will appear there you can click on device name and it will connect the speaker to your mobile phone

What according to you makes you a good candidate for customer service or technical support job? | As a experience person I have all the skills and knowledge which a company wants for this profile and I am flexible to work in any shift and situation to learn and implement them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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