Subject: Tech Support Candidate - praveen kumar pandey
From: praveen kumar pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:29:19 -0400

| | Tech Support Test

Name | praveen kumar pandey
E-mail | [email-masked]
Phone Number | (+91) 8410841429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttar pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
cloud computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | worktable pte ltd | cloud support engineer | 1st July 2021 | 33000
Previous Employer 1 | renovision automation services pvt ltd | desktop support L2 | 14 sep 2020 | 16000
Previous Employer 2 | evision technoserve pvt ltd | desktop engineer | 13 dec 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below the steps  I will follow,
1- I will try it to another new tab and try using another web browser.
2- Also check whether another website is loading on same browser or not.
3- Try to reset the browser cache, cookies and history and then try to access again.
4- If above options are not working then we can try to ping the URL in command prompt and check if its reachable or not.
5- Try to run command like- ipconfig /flushdns and ipconfig /registerdns to check whether DNS is resolving or not.
6- Restart your machine and check again otherwise need to check with network team if you followed all the above steps.

there is something issue related to network standpoint.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

we can follow below steps:-
1- Turn on the Bluetooth of both devices.
2- Search the Bluetooth speaker device name in mobile and try to pair the device with mobile.
3- After pairing click on connect and you can use it.

What according to you makes you a good candidate for customer service or technical support job?

Below some quality makes me a good candidate for technical support Job-
1- I have good experience 4y in Technical support profile only.
2- Where I have managed and connected with domestic as well as external client to fix their issues remotely.
3- I know the better use of remote tool and I have experienced on Ticketing tool like- BMC remedy and HPSM.
4- I have knowledge of ITIL process and I have used it in my previous companies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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