Subject: Tech Support Candidate - Vikas Sharma
From: Vikas Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:16:32 -0400

| | Tech Support Test

Name | Vikas Sharma
E-mail | [email-masked]
Phone Number | (98732) 23980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | C I Infotech Pvt Ltd | Sr. Engineer | still working | 21000
Previous Employer 1 | Progressive infotech Pvt | Deskside support | Oct 2014 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i have tried to open url www.ndtv.com but can't connect with the site having error page cannot be displayed then I have tried to to check my lan connection and its was fine then I tried to ping my default gateway and my dns server its pinging its seems that problem occurs from my ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please enable your device & your phone Bluetooth on the searchable mode and try to connect with the device you want to connect the device will appears get it connected.
What according to you makes you a good candidate for customer service or technical support job? | Customer support should display resolve differently than most people. i have a good technical knowledge and experience so i can handle the customer very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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